Patient Access Specialist

3 days ago


Pleasant Prairie, Wisconsin, United States Froedtert South Full time
Job Summary

We are seeking a highly skilled Patient Access Specialist - Lead to join our team at Froedtert South. As a key member of our healthcare operations team, you will be responsible for supervising daily operations, staff scheduling, and performance improvement projects. Your excellent communication skills and ability to work effectively in a fast-paced environment will be essential in this role.

Key Responsibilities:

  • Schedule, reschedule, and cancel patient appointments
  • Supervise daily operations and staff scheduling
  • Assist with completion of payroll for assigned staff
  • Identify and assist with performance improvement projects
  • Set an example to staff as a team leader, exhibiting good communication skills and a positive attitude
  • Orient new staff, ensuring department policies and procedures are followed
  • Organize and assign staff workload, monitor performance, and participate in staff performance appraisals and disciplinary process
  • Facilitate maintenance and repair of equipment and ensure adequate departmental supplies
  • Act as a liaison with other departments and therapy clinics, ensuring patient issues are resolved

Requirements:

  • High school diploma or equivalent required
  • 6 months to 1 year of experience in patient registration, insurance verification, and health insurance plans
  • Excellent computer and customer service skills
  • Knowledge of medical terminology, ICD-10, CPT, and HCPCS codes
  • Familiarity with internet, email, and Microsoft Office

About Froedtert South:

Froedtert South is a comprehensive regional healthcare system serving southeastern Wisconsin and northern Illinois communities for over 100 years. We are committed to providing exceptional and compassionate healthcare service that promotes the dignity and well-being of our patients.



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