Patient Access Coordinator

4 weeks ago


Pleasant Prairie, Wisconsin, United States Froedtert South Full time
Job Summary

Froedtert South is seeking a highly organized and detail-oriented Patient Access Specialist to join our team. As the first point of contact for patients, you will be responsible for scheduling appointments, managing patient registration, and ensuring seamless communication between patients and our clinical care team.

Key Responsibilities
  • Schedule, reschedule, and cancel patient appointments with accuracy and efficiency
  • Execute pre-arrival registration by adhering to registration standards
  • Accurately identify and enter patient insurance coverage
  • Perform check-in/check-out functions for patient appointments
  • Collect all applicable copays, patient balances, pre-payments, and self-pay payments for services
  • Manage and resolve assigned departmental WQs
  • Take messages (telephone and in-person) and use the healthcare software in-basket to route and facilitate communication between patients and clinical care team
  • Perform manage care referrals and prior-authorizations functions
  • Proficiently use healthcare software utilizing established standards
About Froedtert South

Froedtert South is a comprehensive regional healthcare system that has served southeastern Wisconsin and northern Illinois communities for over 100 years. We provide services primarily through the Froedtert Kenosha Hospital and the Froedtert Pleasant Prairie Hospital, as well as several other clinic locations.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

All employment decisions are made on the basis of qualifications, merit, and business need.



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