Patient Access Coordinator

6 days ago


Pleasant Prairie, Wisconsin, United States Froedtert South, Inc. Full time
Job Title: Patient Access Specialist

Froedtert South, Inc. is seeking a highly skilled Patient Access Specialist to join our team.

Job Summary:

The Patient Access Specialist serves as the first point of contact for patients and families, providing exceptional customer service and ensuring a smooth registration process. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Schedule, reschedule, and cancel patient appointments
  • Execute pre-arrival registration, adhering to registration standards
  • Accurately identify and enter patient insurance coverage
  • Perform check-in/check-out functions for patient appointments
  • Collect all applicable copays, patient balances, pre-payments, and self-pay payments for services
  • Manage and resolve assigned departmental work queues
  • Take messages (telephone and in-person) and use the healthcare software in-basket to route and facilitate communication between patients and clinical care teams
  • Perform and manage care referrals and prior-authorizations functions
  • Proficiently use healthcare software, adhering to established standards
Requirements:
  • High School or GED
  • 6 months – 1 year of experience in a healthcare business or receptionist environment
  • Formal education beyond high school in Business or Healthcare or equivalent experience preferred
  • Excellent computer and customer service skills
  • Knowledge of medical terminology, ICD-10, CPT, and HCPCS codes, and use
  • Familiarity with internet, email, and Microsoft Office
  • Effective written and verbal communication skills
  • Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity
Work Environment:

Froedtert South, Inc. is a dynamic and growing healthcare organization. This role is based in our Family Practice Clinic, with opportunities for professional growth and development.

We offer a competitive salary and benefits package, as well as a collaborative and supportive work environment.

If you are a motivated and detail-oriented individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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