Patient Access Coordinator
6 days ago
Froedtert South, Inc. is seeking a highly skilled Patient Access Specialist to join our team.
Job Summary:The Patient Access Specialist serves as the first point of contact for patients and families, providing exceptional customer service and ensuring a smooth registration process. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:- Schedule, reschedule, and cancel patient appointments
- Execute pre-arrival registration, adhering to registration standards
- Accurately identify and enter patient insurance coverage
- Perform check-in/check-out functions for patient appointments
- Collect all applicable copays, patient balances, pre-payments, and self-pay payments for services
- Manage and resolve assigned departmental work queues
- Take messages (telephone and in-person) and use the healthcare software in-basket to route and facilitate communication between patients and clinical care teams
- Perform and manage care referrals and prior-authorizations functions
- Proficiently use healthcare software, adhering to established standards
- High School or GED
- 6 months – 1 year of experience in a healthcare business or receptionist environment
- Formal education beyond high school in Business or Healthcare or equivalent experience preferred
- Excellent computer and customer service skills
- Knowledge of medical terminology, ICD-10, CPT, and HCPCS codes, and use
- Familiarity with internet, email, and Microsoft Office
- Effective written and verbal communication skills
- Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity
Froedtert South, Inc. is a dynamic and growing healthcare organization. This role is based in our Family Practice Clinic, with opportunities for professional growth and development.
We offer a competitive salary and benefits package, as well as a collaborative and supportive work environment.
If you are a motivated and detail-oriented individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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