Patient Access Coordinator

2 weeks ago


TX United States Memorial Hermann Health System Full time
Job Summary

As a Patient Access Representative II at Memorial Hermann Health System, you will play a vital role in ensuring the smooth operation of our healthcare services. Your primary responsibility will be to schedule patient appointments, verify medical necessity, and collect patient liability in a timely and accurate manner.

Key Responsibilities
  • Schedule patient appointments and enter required information into the computer system with a high degree of accuracy.
  • Obtain demographic, insurance, and financial information from patients or guarantors and enter it into the computer system.
  • Explain required forms to patients or guarantors and obtain necessary signatures.
  • Ensure medical necessity compliance by obtaining necessary data, reviewing the Compliance System, and communicating information to patients or guarantors.
  • Protect the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options, and screening for eligibility.
  • Verify insurance eligibility and benefits and ensure all notifications and authorizations are completed within the required timeframes.
  • Post payments in the computer system and generate patient receipts.
  • Monitor, review, and resolve patient account issues on assigned reports.
  • Communicate effectively and professionally with physicians, ancillary departments, nursing units, physicians' office staff, insurance companies, patients, and their families.
  • Ensure safe care to patients, staff, and visitors by adhering to all Memorial Hermann policies, procedures, and standards.
  • Promote individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, and supporting department-based goals.
Requirements
  • High School Diploma or GED preferred.
  • Two years of experience in a hospital or customer service setting.
  • Ability to multi-task, proficient typing/keyboarding skills, and critical thinking skills.
What We Offer

As a valued member of our team, you will have the opportunity to advance your career, contribute to our vision of creating healthier communities, and enjoy a comprehensive benefits package, including competitive pay, paid time off, and professional development opportunities.



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