Service Excellence Coordinator

3 weeks ago


Brest, Bretagne, United States ICONMA Full time
Job Overview

We are seeking a highly skilled SERVICE EXCELLENCE COORDINATOR to join our team at ICONMA. This role is ideal for individuals who possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Support the client contact center by servicing customers through inbound/outbound calls and emails.
  • Assume ownership and timeliness in handling callers' requests in an efficient, accurate, and professional manner.
  • Collaborate with team members and business partners to provide a positive customer experience for our callers.

Requirements:

  • Must be bilingual in English and Spanish.
  • Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
  • 3-5 years' experience in an insurance background.
  • Customer-focused mindset and dedication to providing exceptional service to employees.

Estimated Salary: $55,000 - $80,000 per annum.



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