Operations Supervisor

7 days ago


Little Rock, Arkansas, United States Jackpot Full time
Job Title: Operations Supervisor

We are seeking a highly motivated and detail-oriented Operations Supervisor to join our team at Jackpot. As a key member of our operations team, you will be responsible for overseeing the day-to-day lottery processing operations, training and mentoring a team of Operations Associates, and providing technical support.

About the Role:

This is a non-exempt, on-site position based in Little Rock, Arkansas. The successful candidate will be required to work a variety of shifts, including Friday 2:00 pm - 10:30 pm, Saturday 11:00 am - 10:30 pm, and Sunday 4:00 pm - 9:00 pm. Hours may be subject to change as we continue to grow and adapt to our business needs.

Key Responsibilities:
  • Lead and ensure successful day-to-day lottery processing operations by overseeing and training a team of Operations Associates, proactively making recommendations for operational improvements, and providing general technical support.
  • Serve as the first point of contact for our Operations Associates and support escalations in the absence of the Operations Manager, including facility issues, product outages, and staffing gaps.
  • Support back-end operations and general quality control by maintaining ticket equipment, ensuring the integrity and streamlining of processes, and monitoring execution of processes by team members.
  • Prepare SOS (Start of Shift) & EOS (End of Shift) reports on a daily, weekly, and monthly basis; report shift performance metrics and escalate issues to Operations Manager.
  • Oversee retail operations, including sales, inventory, cash management, and EOS draw reconciliation.
  • Scan, handle, and move lottery products efficiently and safely through the fulfillment process (may include some repetitive motion).
  • Assist with other various ad-hoc duties and projects as needed.
Requirements:
  • Junior level supervisory/lead experience.
  • Prior experience in retail, warehouse, or logistics operations.
  • Medium-level technological know-how with the ability to troubleshoot and solve basic technical issues with equipment, operate basic systems and platforms, etc.
  • The ability to lift up to 40 pounds as needed.
About Us:

At Jackpot, we're on a mission to create the most trusted online lottery and gaming destination. We're seeking talented individuals who share our passion for innovation and customer satisfaction. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.

What We Offer:
  • $19 - $24/hr hourly pay rate.
  • 401k.
  • A commitment to career development, mentorship, and growth.
  • A culture of trust and accountability.
Our Core Values:
  • Decisiveness: We don't fear failure and we don't fail the same way twice. We have strong opinions but are also open-minded to new ideas. We aren't just fast, we're the fastest.
  • Grit: We persevere in the face of challenges and adapt to change. We always follow through on our commitments – we live a 1:1 say/do ratio. We execute with a founder mentality.
  • Lifelong Learning: We are always seeking and implementing feedback. We are not a finished product and are always searching for knowledge and a means to improve ourselves. We embrace and learn from constructive conflict.

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