Patient Service Representative

1 month ago


Macomb, United States Beaumont Urgent Care Full time
Job Description

We are seeking a highly skilled and organized Patient Service Representative to join our team at Beaumont Urgent Care. This is a full-time position located at our center, where you will be the first point of contact between patients and clinical staff.


Scheduling is tentative 7am - 7pm, 3 shifts/week for full time on a rotating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.


The Patient Service Representative plays a vital role in ensuring and exceeding the expectations of the patient with the Beaumont Urgent Care experience. Key responsibilities include:

  • Greeting patients and providing instructions to all visitors in a polite and professional manner
  • Analyzing health insurance benefits, verifying insurance eligibility, and relaying relevant information regarding payment policies and billing/collection processes
  • Maintaining the readiness of the reception area
  • Performing clerical tasks and adhering to established policies and procedures
  • Determining and collecting each patient's financial responsibility
  • Assisting the practice manager and other staff as required
  • Providing overall support for Physicians and office operations
  • Obtaining and documenting patient history
  • Understanding and enforcing standard healthcare regulatory requirements
  • Collecting and maintaining all patient and business documents while maintaining confidentiality
  • Performing office procedures, including all general administrative duties
  • Documenting Electronic Medical Record (EMR) all medical interventions
  • Assuring HIPAA and OSHA compliance
  • May be asked to travel to nearby Beaumont Urgent Care locations to support the staff


Minimum Qualifications:

  • High school diploma or equivalent
  • Prefer at least one year experience in a medical office or emergency room setting
  • Urgent care experience preferred, but not required
  • Ability to work 7am to 7pm 3 days/week, rotating weekends and holidays
  • Experience with insurance eligibility and co-pay determination


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