Customer Service Representative

2 weeks ago


Macomb, United States State Farm Insurance Full time
Customer Service Representative Job Summary

As a key member of the State Farm Insurance team, you will play a crucial role in delivering exceptional customer service and support to our clients. Your primary responsibility will be to assist customers with inquiries, complaints, and policy changes in a professional and efficient manner.

  • Key Responsibilities:
  • Provide accurate and timely information regarding insurance products and services.
  • Process policy applications, renewals, and cancellations.
  • Handle billing and payment inquiries.
  • Resolve customer issues and complaints in a professional and efficient manner.
  • Collaborate with team members to ensure customer satisfaction.
  • Maintain accurate customer records and update information as needed.
  • Follow company policies and procedures to ensure compliance with insurance regulations.
  • Stay updated on industry trends and changes in insurance policies.
  • Continuously improve knowledge and skills through training and development opportunities.

About State Farm Insurance
State Farm Insurance is a leading provider of insurance and financial services in the United States. Our mission is to help people manage the risks of everyday life and recover from the unexpected. We are committed to delivering exceptional customer service and support to our clients, and we are looking for talented individuals to join our team.

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