Tax Resolution Representative

6 days ago


Mansfield, Ohio, United States U.S. Department of the Treasury Full time
About the Job

This is an exciting opportunity to join the U.S. Department of the Treasury as a Tax Resolution Representative. In this role, you will provide specialized clerical assistance to Tax Resolution Representatives, Tax Specialists, and other support personnel by assessing taxpayer needs and directing them to the appropriate individual or area. You will also control walk-in area traffic flow and demands, identify and analyze barriers impacting the effectiveness of operations, and make suggestions for resolution or correction to improve efficiency.

Key Responsibilities
  • Provides specialized clerical assistance to Tax Resolution Representatives, Tax Specialists, and other support personnel
  • Assesses taxpayer needs and directs them to the appropriate individual or area
  • Controls walk-in area traffic flow and demands
  • Identifies and analyzes barriers impacting the effectiveness of operations
  • Makes suggestions for resolution or correction to improve efficiency
  • Examines returns, supporting documents, and monetary receipts for completeness and discrepancies
  • Monitors and tracks information for sampling requirements prior to transmission to Submission Processing Centers
  • Makes initial determinations on filing extensions, assigns Employer Identification Numbers, processes Power of Attorney requests, and resolves and assists taxpayers with entry discrepancies at kiosk terminals and inquiries on basic tax law, forms, and IRS services
Requirements

To be eligible for this position, you must meet the following requirements:

  • Be a U.S. Citizen or National and provide proof of U.S. Citizenship
  • Undergo a review of prior performance/conduct and an income tax verification
  • Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check)
  • Complete a suitability determination at the time requested by the agency
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Federal government
  • Obtain and use a Government-issued charge card for business-related travel
Qualifications

You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. Specialized experience for this position includes progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled.

You may substitute education for specialized experience as follows: Bachelor's degree or four years of education above high school in any field of study from an accredited college or university.

You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.



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