Desktop Support Specialist
2 weeks ago
Job Summary:
Noblesoft Technologies is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for supervising a team of technical staff, ensuring timely resolution of technology issues, and maintaining proper inventory management of technology equipment.
Key Responsibilities:
- Supervise a team of technical staff, including resource management and planning, hiring, development, training, and performance coaching.
- Monitor ticket queue to ensure Service Level Agreements (SLAs) are met and proper documentation procedures are followed.
- Ensure proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issues.
- Participate in and facilitate IT meetings with internal customers and other support staff.
- Ensure proper inventory management of technology equipment, including maintaining stock of imaged desktops, laptops, and tablets.
- Escalate incidents to proper internal IT teams as needed.
- Act as team contact when manager is not available for escalation, meetings, day-to-day operations, and on-call coverage.
Requirements:
- Undergraduate degree or equivalent experience.
- 2+ years of supervisor experience in a technical setting.
- Demonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectives.
- Experience supporting executive or VIP level customers.
- Ability to supervise technical staff and understand and escalate technical issues.
- Ability to meet scheduled task requirements within assigned deadlines.
Preferred Qualifications:
- 1 year or more in a tech lead or team lead role helping with hiring, performance reviews, and coaching staff.
- Experience creating technical documentation and Standard Operating Procedures (SOPs).
- Previous experience in a supervisory or manager-type IT role.
- Technical certifications, including CompTIA, HDI, or Microsoft Certifications.
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