Desktop Support Specialist

2 weeks ago


El Paso, Texas, United States Noblesoft Technologies Full time
Job Title: Desktop Support

Job Summary:

Noblesoft Technologies is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for supervising a team of technical staff, ensuring timely resolution of technology issues, and maintaining proper inventory management of technology equipment.

Key Responsibilities:

  • Supervise a team of technical staff, including resource management and planning, hiring, development, training, and performance coaching.
  • Monitor ticket queue to ensure Service Level Agreements (SLAs) are met and proper documentation procedures are followed.
  • Ensure proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issues.
  • Participate in and facilitate IT meetings with internal customers and other support staff.
  • Ensure proper inventory management of technology equipment, including maintaining stock of imaged desktops, laptops, and tablets.
  • Escalate incidents to proper internal IT teams as needed.
  • Act as team contact when manager is not available for escalation, meetings, day-to-day operations, and on-call coverage.

Requirements:

  • Undergraduate degree or equivalent experience.
  • 2+ years of supervisor experience in a technical setting.
  • Demonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectives.
  • Experience supporting executive or VIP level customers.
  • Ability to supervise technical staff and understand and escalate technical issues.
  • Ability to meet scheduled task requirements within assigned deadlines.

Preferred Qualifications:

  • 1 year or more in a tech lead or team lead role helping with hiring, performance reviews, and coaching staff.
  • Experience creating technical documentation and Standard Operating Procedures (SOPs).
  • Previous experience in a supervisory or manager-type IT role.
  • Technical certifications, including CompTIA, HDI, or Microsoft Certifications.


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