Optical Expert

2 months ago

St Petersburg, United States EssilorLuxottica Group Full time
About the Role

We are seeking a highly skilled Optical Expert to join our team at EssilorLuxottica Group. As a Licensed Optician, you will play a critical role in delivering exceptional customer service and ensuring that our customers receive the best possible eye care experience.

Key Responsibilities
  • Welcome and engage with customers, setting clear expectations and providing personalized service.
  • Custom fit glasses and precisely place prescriptions in lenses, ensuring accuracy and attention to detail.
  • Act as a leader in optical acumen, providing expert advice and guidance to customers and colleagues alike.
  • Take and record measurements, accurately adjust and fit eyewear to meet customer needs and standards.
  • Assist team members with complex product needs and prescriptions, providing support and guidance as needed.
  • Utilize technology effectively, managing time pressure and customer volume while maintaining exceptional product knowledge and tool usage.
  • Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations.
  • Multi-task and prioritize tasks, managing competing priorities and deadlines.
  • Strive for exceptional results on Brand KPIs and competencies, taking pride in store appearance and maintaining a clean, attractive, and organized environment.
  • Inform management of safety opportunities and demonstrate safe work practices.
  • Embody a resourceful, self-motivated attitude, with a desire for continual learning, improvement, and results.
  • Adhere to company policies and procedures, including discounts, promotions, and inventory management.
Requirements
  • High School graduate or equivalent.
  • State Licensure.
  • Optical dispensing experience.
  • Strong customer service skills, including communication, listening, and team building.
  • Knowledge of current store merchandise.
  • Strong basic math skills.
  • Awareness of current fashion trends.
  • Selling skills, including the ability to use and carry an iPad/tablet.
  • Familiarity with POS, computers, and calculators.
  • Embracing new technology and change.
Preferred Qualifications
  • Previous customer service and retail experience.

We offer a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica Group is an Equal Opportunity Employer and welcomes applications from diverse candidates.

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