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Optical Expert
2 months ago
We are seeking a highly skilled Optical Expert to join our team at EssilorLuxottica Group. As a Licensed Optician, you will play a critical role in delivering exceptional customer service and ensuring that our customers receive the best possible eye care experience.
Key Responsibilities- Welcome and engage with customers, setting clear expectations and providing personalized service.
- Custom fit glasses and precisely place prescriptions in lenses, ensuring accuracy and attention to detail.
- Act as a leader in optical acumen, providing expert advice and guidance to customers and colleagues alike.
- Take and record measurements, accurately adjust and fit eyewear to meet customer needs and standards.
- Assist team members with complex product needs and prescriptions, providing support and guidance as needed.
- Utilize technology effectively, managing time pressure and customer volume while maintaining exceptional product knowledge and tool usage.
- Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations.
- Multi-task and prioritize tasks, managing competing priorities and deadlines.
- Strive for exceptional results on Brand KPIs and competencies, taking pride in store appearance and maintaining a clean, attractive, and organized environment.
- Inform management of safety opportunities and demonstrate safe work practices.
- Embody a resourceful, self-motivated attitude, with a desire for continual learning, improvement, and results.
- Adhere to company policies and procedures, including discounts, promotions, and inventory management.
- High School graduate or equivalent.
- State Licensure.
- Optical dispensing experience.
- Strong customer service skills, including communication, listening, and team building.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills, including the ability to use and carry an iPad/tablet.
- Familiarity with POS, computers, and calculators.
- Embracing new technology and change.
- Previous customer service and retail experience.
We offer a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica Group is an Equal Opportunity Employer and welcomes applications from diverse candidates.