Flexible Customer Care Associate

2 weeks ago


Lockport, New York, United States Columbus Region Full time

Job Location: Part-Time Client Support Specialist

Company: Columbus Region

Job Overview:

We are currently in search of a dedicated Entry-Level Customer Service Representative to become a vital part of our office support team. This role offers a starting hourly wage ranging from $15 to $17, with a schedule that operates from 8 AM to 5 PM, Monday through Friday, ensuring no evening or weekend shifts.

Our team is dynamic and enthusiastic, and we are eager to welcome a new member who will embody our brand values and help foster long-term customer relationships. This position is ideal for individuals who possess a strong work ethic and meticulous attention to detail. If you are ready to embark on a career in customer service and take pride in being solution-oriented, this opportunity is for you.

Benefits:

  • Consistent Monday to Friday work schedule
  • Competitive starting pay
  • Opportunities for career advancement
  • Supportive and growing family-oriented company culture
  • Internal promotion focus

Key Responsibilities:

  • Handle incoming calls from valued customers
  • Address and resolve product or service-related inquiries, ensuring complete customer satisfaction
  • Coordinate deliveries and dispatch service technicians or representatives to customer locations
  • Prepare sales commissions and payroll for processing at our corporate office (proficiency in Excel required)
  • Process payments and maintain customer records by updating account information
  • Manage collection calls and maintain financial accounts through necessary customer adjustments
  • Prepare and uphold compliance and regulatory reporting, including sales and month-end reports

Qualifications:

  • Ability to prioritize tasks in a fast-paced environment
  • Strong work ethic, emphasizing honesty and integrity
  • Excellent communication skills, demonstrating patience and helpfulness
  • Exceptional problem-solving abilities
  • Must be able to work on-site
  • Ability to work independently
  • Proficiency in Microsoft Office is preferred
  • Prior customer service and multi-line telephone experience is advantageous

All candidates will undergo pre-employment testing, including drug/alcohol screening, background checks, and other assessments as applicable.

Equal Opportunity Employer: We are committed to providing equal employment opportunities to all individuals, including minorities, females, veterans, and individuals with disabilities.



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