Head of Consumer Experience Solutions
3 weeks ago
We are seeking a highly experienced professional to lead our consumer support operations and drive innovation in consumer experience solutions. As the Head of Consumer Experience Solutions, you will be responsible for developing and implementing consumer support strategies and solutions that meet the evolving needs of our vast and diverse user base.
Key Responsibilities:
- Oversee the development and implementation of consumer support solutions, including user journeys, internal processes, and tools.
- Lead the identification, execution, and sustaining of solutions based on user/partner/client business objectives and technical requirements.
- Collaborate with internal teams to mitigate risks and ensure compliance with legal requirements.
- Participate in business reviews with partners to formulate partner strategies and generate partner insights.
Requirements
To be successful in this role, you will need:
- 15 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
- 7 years of experience in a technical leadership role with/without direct reports.
- Excellent ability to effectively influence, communicate, and drive change with cross-functional stakeholders at all levels of management.
- Strong financial modeling, spreadsheet software, and presentation software skills.
What We Offer
We offer a competitive salary range of $211,000-$300,000, bonus equity benefits, and a comprehensive benefits package. If you are a motivated and experienced professional looking to drive innovation in consumer experience solutions, we encourage you to apply.
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