Kiosk Support Team Lead

5 days ago


Eden Prairie, Minnesota, United States Ready Credit Corporation Full time
About the Role

Ready Credit Corporation is seeking a highly skilled Kiosk Support Supervisor to oversee the daily activity of Technical Support personnel and prioritize workload assignments as circumstances and workload require.

Key Responsibilities:

  • Manage the day-to-day workload of the kiosk support team, ensuring optimal performance and efficiency.
  • Collaborate with end users to ensure all technical needs are met, providing exceptional customer service and support.
  • Monitor and manage the technical support email box, delegating tasks as needed to ensure timely resolution of requests.
  • Work with management to enhance and improve processes, driving continuous improvement and innovation.
  • Collaborate with leadership and management of other departments to ensure all teams are functioning at optimal performance.
  • Partner with 3rd party support providers to ensure Service Level Agreements (SLAs) are met and issues are addressed promptly.
  • Manage technical projects to ensure goals and timelines are met, delivering high-quality results and exceeding expectations.
  • Train new and existing team members on best practices, ensuring knowledge sharing and skill development.
  • Monitor employee productivity and work with management to provide constructive feedback, driving growth and development.

Requirements:

  • Previous supervisory experience, with a proven track record of success.
  • 4 years of experience supporting Windows PC, taking support calls, and remotely diagnosing issues.
  • 3 years of experience troubleshooting hardware and software issues, with a strong attention to detail.
  • Excellent communication (both verbal and written) skills, with a solid foundation in business application development.
  • Ability to type 30 words per minute, with strong organizational and time management skills.
  • Strong business acumen, with the ability to develop formal business documents using established documentation/presentation software packages.

About Ready Credit Corporation

Ready Credit Corporation is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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