Customer Service Ambassador

6 days ago


Alexandria, Virginia, United States Remarkable Charities Full time
About This Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Service and Sales Support: Provide top-notch customer service and support to our clients, ensuring their needs are met and exceeded.
  • Team Development and Training: Collaborate with the sales and service team to develop and implement effective training programs, ensuring team members have the skills and knowledge needed to succeed.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance customer satisfaction and drive business growth.
  • Problem Resolution: Investigate and resolve customer complaints in a timely and professional manner, ensuring customer satisfaction and loyalty.
Requirements
  • Customer Service Experience: 1-3 years of customer service experience, preferably in a sales and service environment.
  • Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to build strong relationships with customers and team members.
  • Problem-Solving and Adaptability: Ability to identify and resolve problems in a timely manner, with a flexible and adaptable approach to changing situations.
  • Teamwork and Collaboration: Strong teamwork and collaboration skills, with the ability to work effectively in a fast-paced environment.


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