Customer Service Representative

7 days ago


Alexandria, Virginia, United States Ourisman Ford & Lincoln Full time
Job Description

Job Summary:

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Ourisman Ford & Lincoln. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling phone calls, and performing administrative tasks.

Responsibilities:

  • Answer and direct phone calls to the correct department or team member.
  • Greet and receive customers in a professional and friendly manner.
  • Direct customers to the correct department or team member, and notify the appropriate person that a customer is waiting.
  • Work cooperatively with the sales and service team to ensure seamless customer service.
  • Communicate with callers and visitors in a professional, friendly, and efficient manner.
  • Type memos, correspondence, reports, and other documents as needed.
  • Perform occasional filing and other administrative tasks.

Requirements:

  • Excellent communication skills and a professional demeanor.
  • Outgoing and positive attitude with a strong desire to provide exceptional customer service.
  • Professional presentation and a clean, well-groomed appearance.
  • Punctual nature and ability to handle schedule flexibility.
  • Able to operate a cash register and credit card machine with accuracy and efficiency.
  • Basic computer skills and ability to learn new software and systems.

About Ourisman Ford & Lincoln:

We are a family-owned and operated dealership with a long history of providing exceptional customer service. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often.



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