Customer Service Representative
7 days ago
Job Summary:
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Ourisman Ford & Lincoln. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling phone calls, and performing administrative tasks.
Responsibilities:
- Answer and direct phone calls to the correct department or team member.
- Greet and receive customers in a professional and friendly manner.
- Direct customers to the correct department or team member, and notify the appropriate person that a customer is waiting.
- Work cooperatively with the sales and service team to ensure seamless customer service.
- Communicate with callers and visitors in a professional, friendly, and efficient manner.
- Type memos, correspondence, reports, and other documents as needed.
- Perform occasional filing and other administrative tasks.
Requirements:
- Excellent communication skills and a professional demeanor.
- Outgoing and positive attitude with a strong desire to provide exceptional customer service.
- Professional presentation and a clean, well-groomed appearance.
- Punctual nature and ability to handle schedule flexibility.
- Able to operate a cash register and credit card machine with accuracy and efficiency.
- Basic computer skills and ability to learn new software and systems.
About Ourisman Ford & Lincoln:
We are a family-owned and operated dealership with a long history of providing exceptional customer service. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often.
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