Customer Service Representative
2 weeks ago
The Renewal by Andersen of Florida Inside Sales Center (ISC) is seeking dedicated individuals to enhance our customer engagement efforts.
Key Responsibilities:
Support the ISC Team in optimizing the conversion of calls, inquiries, and leads into scheduled appointments through a structured appointment-setting approach.
This role is essential in our operations and requires a commitment to excellence.What We Provide:
- Competitive hourly wage with weekly bonuses, averaging $16-$17 per hour
- A professional and relaxed work atmosphere
- Comprehensive Health, Dental, Vision, and Life Insurance
- Daytime working hours
- Flexible scheduling options: Sunday - Thursday or Tuesday - Saturday
- Paid Time Off and Holidays
- Opportunities for professional development and career advancement
- Handle inbound calls related to customer service inquiries and leads
- Manage the Appointment Calendar to ensure optimal scheduling
- Conduct outbound warm calls to potential clients and past customers to generate additional leads
- Provide exceptional customer experiences as per Renewal by Andersen's Signature Service standards
- Maintain an average of 22+ outbound call attempts per hour
- Typing proficiency of at least 30 words per minute
At Renewal by Andersen, we value integrity, alignment, achievement, balance, and commitment. If these principles resonate with you, consider exploring a career with us in the dynamic window and door replacement industry.
We are committed to providing equal employment opportunities (EEO) to all employees and applicants, ensuring a fair and inclusive workplace.
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