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Front Desk Representative

2 months ago

Roseville, United States Arbor Lodging Management Full time
Job Title: Front Desk Agent

Arbor Lodging Management is seeking a highly skilled and customer-focused Front Desk Agent to join our team.

Job Summary:

The Front Desk Agent is responsible for providing exceptional guest service, handling room assignments, and resolving any issues that may arise during a guest's stay.

Key Responsibilities:
  • Greet and register guests in a friendly and professional manner
  • Assist with room assignments, key distribution, and other front desk duties
  • Respond to guest inquiries and resolve any issues in a timely and efficient manner
  • Process payments, handle cash and credit transactions, and maintain accurate records
  • Upsell additional services and amenities to enhance the guest experience
  • Communicate effectively with other departments to ensure seamless guest service
Requirements:
  • High school diploma or equivalent required
  • Previous hotel front desk experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic computer skills and knowledge of hotel software
Benefits:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • 401(k) program with company match
  • Additional benefits may be available

Arbor Lodging Management is an equal opportunity employer and welcomes applications from diverse candidates.