Personal Banker Bridgemill

3 hours ago

Canton, Ohio, United States Quality Talent Group Full time
About This Role

We are seeking a highly motivated and customer-focused Associate Personal Banker to join our National Branch Network team. As a key member of our Consumer, Small & Business Banking division, you will play a critical role in delivering exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities
  • Provide proactive outreach and propose suitable products, services, and digital solutions to help customers achieve their financial goals
  • Assist customers with basic requests, such as opening new accounts, completing service requests, and submitting credit applications
  • Work closely with managers to receive direction and exercise judgment within defined policies and procedures
  • Develop a deep understanding of bank products and services to effectively connect with customers' needs
  • Interact with customers to demonstrate care and build trust
  • Offer tailored solutions for bank products and services to meet customers' needs
  • Refer customers' financial needs to other bankers and partners as necessary
Requirements
  • 6+ months of customer-facing experience, or equivalent demonstrated through work experience, training, military experience, or education
Preferred Qualifications
  • Customer service focus with experience handling complex transactions across multiple systems
  • Proven ability to proactively engage with customers through outreach via phone or email
  • Experience educating customers on technology and mobile banking options
  • Ability to help customers succeed financially by introducing them to additional team members as needed
  • Experience working collaboratively with others to meet customer needs
  • Ability to build strong relationships with internal partners
  • Ability to follow policies, procedures, and regulations
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Ability to interact with integrity and professionalism with customers and team members
What We Offer

We offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. You will be part of a dynamic team that values diversity, equity, and inclusion, and is committed to creating a positive and supportive work environment.

We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to creating a workplace that is free from discrimination and harassment, and where everyone feels valued and respected.

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