Collections Specialist
5 days ago
Raymond West is seeking a skilled Collections Specialist to join our Accounts Receivable team. As a Collections Specialist, you will be responsible for establishing professional relationships with customers to resolve past due account balances in a timely manner.
Key Responsibilities- Contact customers via phone or email to determine reasons for past due payments.
- Work in Billtrust to reduce past-due balances by following built-in account steps.
- Review delinquent accounts and initiate collection actions based on due dates.
- Report credit risks or bad debt information immediately to the manager.
- Identify unapplied credits on a timely basis and clear against outstanding receivables.
- Participate in Account Past Due meetings and report on delinquent accounts.
- Process credit card transactions as needed.
- Create follow-up schedules for past due accounts and send required statements.
- Notify the manager of customer disputes within 24 hours and work towards resolution.
- Maintain accurate records in the company database and follow department procedures.
- Strong customer service experience and mindset.
- Excellent verbal and written communication skills.
- Strong computer skills with proficiency in Microsoft Office and similar software.
- Ability to manage a high volume of customer calls and emails (25-90/day).
- Ability to manage time efficiently and follow documented processes.
- Positive attitude, strong work ethic, and ability to work independently.
- Basic understanding of accounting principles.
- Experience working with Billtrust or similar cloud-based systems.
- Strong reconciliation skills.
- Ability to handle multiple tasks and prioritize work.
Raymond West offers a competitive hourly rate of $21.00 - $25.00, as well as a comprehensive benefits package including medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay, and a great team to work with.
We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online.
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