Healthcare Access Specialist

7 days ago


Reno, Nevada, United States Tahoe Forest Health System Full time
About the Role

We are seeking a skilled Healthcare Access Specialist to join our team at Tahoe Forest Health System. This role is responsible for providing exceptional patient experience by scheduling appointments, answering inquiries, and resolving issues in a timely and professional manner.

As a key member of our healthcare team, you will work closely with patients, families, care-givers, providers, clinical and non-clinical staff to coordinate the patient's experience through-out the process of accessing healthcare.

Your primary responsibilities will include:

  • Scheduling appointments for primary care, specialty providers, and hospital services;
  • Providing information to callers, including directions, addresses, telephone numbers, appointment times, etc.
  • Answering incoming phone calls to hospital's main numbers and routing calls appropriately;
  • Educating patients on various self-service programs offered by the District;
  • Interviews patients to effectively schedule and register;
  • Collects, verifies, and updates patient demographics, guarantor information, and insurance information;
  • Establishes eligibility and verifies benefits;
  • Determines and collects co-pays and estimated out-of-pocket expenses as appropriate;
  • Advises patients and families of hospital financial policies;
  • Refers to financial counselor as necessary;
  • Obtains authorizations if assigned;
  • Follows established parameters to ensure procedures, treatments, tests, and appointments are scheduled with the required amount of time and with the appropriate resources;
About You

To be successful in this role, you will need to have excellent communication and interpersonal skills, with the ability to articulate complex information in a clear and concise manner.

You should also possess:

  • Self-motivation and goal orientation with the ability to multi-task;
  • Team-oriented mindset with a focus on continuous improvement;
  • Ability to learn new processes, procedures, and software programs quickly;
  • Analytical and problem-solving skills;
  • Navigate multiple applications simultaneously;
What We Offer

As a valued member of our team, you will enjoy a competitive salary of $29.00/hour + DOE (base pay includes 12.5% per diem premium), comprehensive benefits package, and opportunities for growth and development.

Tahoe Forest Health System is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply.



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