Automotive Service Consultant

2 weeks ago


Peoria, Illinois, United States Uftring Weston Chevrolet Cadillac Full time
Job Overview

The Uftring Weston Chevrolet Cadillac is a prominent automotive dealership that prides itself on delivering exceptional service and fostering a supportive work environment. We are dedicated to surpassing our customers' expectations through effective communication, teamwork, and a commitment to excellence.

Benefits
  • Stable and reputable organization
  • Professional and respectful workplace
  • Comprehensive medical insurance with company contribution
  • Dental insurance with company support
  • Life insurance coverage
  • Short-term disability benefits
  • Paid vacation time
  • Paid personal and sick leave
  • 401(k) retirement plan
  • Employee discounts on vehicles, parts, and services
  • Paid holidays
  • Bereavement leave
  • Uniforms provided with maintenance support
  • Safety boot reimbursement for eligible roles
  • Health fairs on-site
  • Commitment to a drug-free workplace
  • Vehicle allowance for sales positions
  • Employee recognition and incentive programs
  • Career development bonuses and incentives for qualifying roles
  • Ongoing advertising and marketing initiatives to drive customer engagement
  • Quality products from leading automobile manufacturers
Key Responsibilities
  • Ensure customer satisfaction levels meet company standards
  • Adhere to dealership guidelines for repair order hours and costs
  • Comply with all relevant regulations and policies
  • Maintain accurate documentation for all transactions
  • Achieve established performance forecasts
  • Coordinate appointment scheduling for optimal team efficiency
  • Engage with customers to identify mechanical issues
  • Advise clients on vehicle maintenance and the importance of adhering to manufacturer standards
  • Monitor progress and provide estimates for necessary repairs
  • Oversee quality control to ensure work meets expectations and minimizes return visits
Qualifications
  • Previous experience in customer service; automotive advisory experience preferred
  • Sales experience is advantageous
  • Minimum of two years in a dealership role
  • Valid driver's license with a clean driving record
  • Professional appearance and demeanor
  • Strong organizational skills and attention to detail
  • Outgoing personality with a passion for assisting customers
  • High school diploma or equivalent
  • Ability to understand and follow instructions
  • General knowledge of vehicle mechanics
  • Excellent verbal and written communication abilities
  • Empathetic approach to customer needs with strong interpersonal skills

Work Schedule

  • Monday to Friday: 7:00 a.m. to 6:00 p.m.
  • Rotating Saturdays: 8:00 a.m. to 12:00 p.m.


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