Retail Technology Specialist

2 weeks ago


Erie, Pennsylvania, United States Audible Talents Full time
Job Overview

Position Title: Point of Sale (POS) and Computer Technician

Company: Audible Talents

LEVEL: Mid-Level

Employment Type: Contract

Location: Remote

SALARY: $45 to $52 per hour (based on experience)

Audible Talents is seeking skilled technicians proficient in troubleshooting and repairing POS systems, including both software and hardware components. The role involves executing software updates and resolving issues with computers and associated peripherals across various sectors.

At Audible Talents, we are committed to delivering rapid, customized solutions that excel in today’s evolving marketplace. Our goal is to set a new standard of excellence in the POS service sector by providing unmatched support, expertise, and innovation to businesses nationwide.

Key Responsibilities

Essential Skills and Qualifications

Education and Certifications:

  • High school diploma or GED (minimum requirement)
  • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
  • Relevant industry certifications such as:
  • CompTIA A+
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified: Windows 10 (or latest OS)
  • Vendor-specific POS certifications (e.g., NCR, Verifone, Ingenico)

Technical Expertise:

1. POS Systems:

  • Installation, configuration, and maintenance of POS hardware and software
  • Troubleshooting issues related to POS systems (both hardware and software)
  • Executing software updates and upgrades
  • Programming and configuring payment terminals
  • Knowledge of various POS devices to recommend new software and hardware solutions

2. Computer Hardware:

  • Building, repairing, and upgrading desktop and laptop systems
  • Installing and configuring peripherals (printers, scanners, etc.)
  • Diagnosing and resolving hardware-related issues
  • Knowledge of various computer devices to recommend new software and hardware solutions

3. Software:

  • Installing, configuring, and updating operating systems (Windows, macOS, Linux)
  • Troubleshooting software conflicts and issues
  • Implementing and maintaining security software

4. Networking:

  • Setting up and maintaining local area networks (LANs)
  • Configuring routers, switches, and firewalls
  • Troubleshooting network connectivity problems
  • Understanding of TCP/IP, DHCP, and DNS protocols

5. Mobile Devices:

  • Configuring and troubleshooting mobile POS systems
  • Providing support for tablets and smartphones utilized in business operations

Soft Skills:

  • Strong problem-solving and critical thinking abilities
  • Exceptional customer service and communication skills
  • Ability to work independently as well as collaboratively
  • Effective time management and prioritization skills
  • Attention to detail and adaptability to new technologies

Additional Qualifications:

  • Experience with various POS software platforms
  • Familiarity with inventory management systems
  • Knowledge of payment card industry (PCI) compliance standards
  • Understanding of basic accounting principles related to POS systems
  • Ability to lift and move equipment up to 50 lbs
  • Valid driver's license and clean driving record
  • Willingness to work flexible hours, including evenings and weekends as needed


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