Customer Service Representative

2 days ago


Johnston, Iowa, United States Staff Finders Inc Full time
About the Job

Staff Finders Technical Inc. is seeking a highly motivated and dedicated Customer Support Representative to join our Enterprise Contract Center team. This role offers a unique opportunity to work with cutting-edge agricultural technology products and deliver exceptional service to our dealers and customers.

Key Responsibilities
  • Respond to general product inquiries, including availability and compatibility
  • Assist with issues related to Agriculture, Residential, Commercial Turf, and Golf products
  • Handle warranty registration and extended warranty coverage
  • Provide out-of-warranty assistance and manage parts and publications lookups
  • Address Loyalty Rewards program inquiries
Work Schedule
  • Support hours: Monday-Friday, 7 AM - 6 PM CST
  • Flexibility to work any 8-hour shift within the support window
  • On-site work required, with shifts potentially changing based on call volumes
Training and Development
  • Initial training will be provided for approximately 6 weeks, including 2 weeks of classroom learning and 2-4 weeks of on-the-job mentoring
  • Full productivity is typically achieved within 3-4 months
  • Primary responsibilities may cover either Tier 1 or Tier 2 support
Required Skills and Experience
  • Strong interpersonal, negotiation, and conflict resolution skills
  • Excellent written and verbal communication skills
  • 6+ months of customer service/support experience
  • Proficiency with Microsoft Office and strong troubleshooting skills
  • Availability to work support hours, with occasional holiday shifts
Preferred Skills and Experience
  • Knowledge of agriculture, turf (mowers), and utility vehicles
  • Prior experience in Agriculture or Technology dealer channels
  • Associate's or Bachelor's degree in Agriculture, Business, Communications, Engineering, IT, or a related field

This is a fantastic opportunity to join a dynamic team supporting cutting-edge technology in the agriculture sector. If you're ready to take on this exciting role, apply now and become a part of the Staff Finders Technical family.



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