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Network Maintenance Technician I

2 months ago

Anchorage, Alaska, United States GCI Full time
Job Description

GCI is seeking a highly skilled Network Maintenance Technician I to join our team. As a Network Maintenance Technician I, you will be responsible for installing, maintaining, and repairing telecommunications networks and equipment to ensure high-quality service delivery to our customers.

Key Responsibilities:
  • Install and maintain telecommunications equipment, including analog and digital systems, to provide video, voice, and data services to customers.
  • Perform routine maintenance, surveillance, and construction operations on radio frequency, microwave, fiber optic, AC/DC, wireless, wireline, and HFC networks, facilities, and related components.
  • Troubleshoot and repair problems with transmission levels, signal losses, off-air interference, and equipment failures to ensure optimal network performance.
  • Construct, maintain, and repair network facilities, systems, cabling, and related components involved in signal processing, amplification, and transmission.
  • Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs.
  • Utilize test equipment to measure and adjust signal strength to ensure optimum reception.
  • Communicate with SMC or Dispatch to update and complete repair or trouble tickets.
  • Assist with new installations and trouble tickets in a timely manner.
  • Verify accuracy of written work order, confirm discrepancies, collect payments and customer signatures, and ensure all documentation is updated in a timely manner.
  • Escalate more complex issues as needed to the appropriate department or management team.
Requirements:
  • High School diploma or equivalent.
  • Minimum of four (4) years of experience in a technical telecom role or related background.
  • Ability to pass a pre-employment or return to work physical and fitness for duty examination.
  • Valid driver's license, proof of insurance, and satisfactory driving record.
  • Ability to work in a team environment and be able to work with a diverse group of people and customers.
  • Ability to work flexible hours, including overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours.
Preferred Qualifications:
  • Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training.
  • Telecommunications experience.
  • Other relevant telecom industry or job-specific certifications.
Working Conditions:

Work includes working inside/outside in typical cold weather conditions. Subject to adverse weather and driving conditions; must be able to cope with a remote arctic environment.

High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, and ladders with tools and equipment safely and routinely.

Work involves heights up to 40 feet on poles, ladders, buckets, or towers up to 250'. Work performed below overhead construction and in trenches to 10 feet in depth.

Tasks performed around high-power electrical conductors and gas lines.

Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot, and/or cold.

May encounter unrestrained animals/pets.

Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.

Safely move, transport, position, install, remove, and maneuver equipment, extension ladders, and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.

High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily.

Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.

Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.

Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.

Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes).

Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.

Ability to accurately communicate information and ideas to others effectively.

Physical agility and effort sufficient to perform job duties safely and effectively.

Ability to make valid judgments and decisions.

Available to work additional time on weekends, holidays, before or after normal work hours when necessary.

Must work well in a team environment and be able to work with a diverse group of people and customers.

Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours.