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Field Service Technician I

1 month ago

Anchorage, Alaska, United States GCI Communication Corp Full time
Job Summary

GCI Communication Corp is seeking a highly skilled Field Service Technician I to join our team. As a Field Service Technician I, you will be responsible for installing, servicing, and troubleshooting telecommunications equipment, including analog or digital systems for video, voice, and data services.

Key Responsibilities
  • Install, service, and troubleshoot telecommunications equipment, including analog or digital systems for video, voice, and data services.
  • Perform routine service and maintenance on radio frequency / analog / microwave / fiber optic / AC / DC components.
  • Refer problems between the demark and headend or distribution center to network technicians.
  • Perform disconnects, reconnects, or relocating services as instructed and repairs or replaces worn components and faulty connections.
  • Utilize test equipment to measure and adjust signal strength to ensure optimum reception.
  • Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off and repairs.
  • Communicate with customers on-site and present additional service offerings.
  • Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders.
  • Responsible for basic vehicle maintenance, truck stock, and follows the company's safe driving and other applicable policies.
Requirements
  • High School diploma or equivalent.
  • Minimum of six (6) months in a technical role or related background.
  • Upon hire may be required to successfully complete certifications and courses within a defined period.
  • Depending on location assigned may require six (6) months experience living in an arctic environment.
Preferred Qualifications
  • Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training.
  • Telecommunications experience.
  • Other telecom industry or job specific certifications.
Driving Requirements

This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company.

Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.

Physical Requirements and Working Conditions

High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, ladders, and buckets with tools and equipment at heights up to 40 feet safely and routinely.

Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.

Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.

High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items on a daily basis.

Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.

Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.

Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.

Subject to adverse weather and driving conditions.

Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes).

Work performed below overhead construction and in trenches to 10 feet in depth.

Tasks performed around high-power electrical conductors and gas lines.

Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.

May encounter unrestrained animals/pets.

Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours.

Travel may be required to assist other systems personnel.