Network Maintenance Technician III

3 weeks ago

Anchorage, Alaska, United States GCI Full time
Job Description

GCI's Network Maintenance Technician III represents the company's service philosophy by assisting customers who have purchased and are using company products and services. The role involves providing telecommunications installation and servicing of Video, high-speed Data, and Voice product lines within customer residences and business properties in an efficient and professional manner.

The Network Maintenance Technician III is responsible for system-wide oversight, maintenance, repair, and quality control of network signal processing. This includes troubleshooting and repairing problems with transmission levels, signal losses, off-air interference, and equipment failures, as well as performing network analysis, headend, and outside plant maintenance.

Essential Duties and Responsibilities
  • Construct, maintain, and repair network facilities, systems, cabling, including equipment and related components involved in signal processing, amplification, and transmission.
  • Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs.
  • Utilize test equipment to measure and adjust signal strength to ensure optimum reception.
  • Perform routine maintenance, surveillance, and construction operations on all radio frequency, microwave, fiber optic, AC/DC, wireless, wireline, HFC networks, facilities, and related components providing video, voice, and data services.
  • Complete routine balancing, aligning, sweeping, proof of performance, and required compliance adjustments of components and equipment used to amplify and process signals.
  • Monitor and support critical network elements to maintain the continuous operation of network and system infrastructure.
  • Carry out assigned construction activities in support of new plant construction, rebuilds, and existing plant upgrades adhering to applicable construction codes and safety regulations.
  • Dig holes, lay foundation, place poles, lay cable, and unreel, pull, and string wire from pole to pole.
  • Dismantle, move, or remove aerial, underground, or building wire, cable equipment, poles, and hardware.
  • Install and replace power supplies, converters, and terminal boxes.
  • Operate heavy-duty power equipment and hand tools.
  • Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders.
  • Install, service, and troubleshoot telecommunications equipment including analog or digital systems for video, voice, and data services from the tap or demark location to the customer's home or office.
  • Responsible for basic vehicle maintenance, truck stock, and following the company's safe driving and other applicable policies.
Competencies
  • Accountability: Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
  • Ability to maintain financial accountability for vehicles, inventory (i.e., test equipment), paperwork, and safety procedures to minimize claims.
  • BASIC PRINCIPLES: Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
  • COLLABORATION: Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • COMMUNICATION: Conveys thoughts and expresses ideas appropriately and professionally.
  • Ability to articulate technical information clearly and concisely in written and electronic follow-up reports and work orders regarding system damages and outages, complete written and electronic route sheets.
  • Ability to verbally communicate technical information to customers, contractors, utility workers, fellow employees, and the general public in an effective manner appropriate with all levels of understanding.
  • COMPLIANCE: Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics.
  • Ability to interpret and accurately apply applicable codes, regulations, policies, procedures, guidelines, etc.
  • CUSTOMER FOCUS: Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
  • Ability to develop positive rapport with customers; demonstrate fair and equitable treatment of fellow employees and customers.
  • RELIABILITY: Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
  • RESULTS: Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Ability to organize assignments, equipment, and routing to maximize productivity.
  • Familiar with cable modem systems to include any OTN interface devices, troubleshooting techniques, and monitoring.
  • Ability to read and understand system design and city street maps.
  • Ability to operate issued monitoring and test equipment.
  • Ability to operate and interpret data from applicable test equipment required to perform installation, troubleshooting, and repair.
  • Ability to maintain working knowledge of the Company's products, services, and features offered for video, voice, and data services.
  • SAFETY & SECURITY: Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
  • Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.
  • Ability to use industry-specific programs that track signal leakage, outages, system monitoring, etc.

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