Customer Success Strategist

16 hours ago


Champaign, Illinois, United States GFI Digital Full time

**Job Title:** Customer Experience Manager


**Job Summary:** We are seeking a seasoned Customer Experience Manager to join our Client Experience and Success Team at GFI Digital. This role will focus on developing strong client relationships, driving strategic programs, and ensuring our clients derive maximum value from our solutions and services.



Key Responsibilities:


  • Develop Strong Client Relationships: Assist leadership across core CX functions, including Client Success, Product, Operations, Finance & Procurement, Sales, and Consulting & Solutions Architecture. Interface with C-Level Executives and provide a high level of professionalism.
  • Drive Strategic Programs: Assist in the development of strategic programs, CX operations, analytics, and reporting. Drive strategic programs, CX operations, analytics, and reporting.
  • Business Process Expertise: Strong knowledge of business processes across Sales, Marketing, Service, and Support.
  • Data Analysis: Dig into data and make recommendations to drive customer satisfaction and retention. Implement customer research methods to ensure GFI Digital is building cutting-edge, client-facing tools.
  • Solutions-Oriented Mindset: Apply data insights to provide better services and create reports for internal and external viewing. Serve as a lead to create good CX for clients.


Requirements:


  • Knowledge: Bachelor's degree in a related field and 5+ years of relevant IT experience, 3+ years in Customer Success position, and 3+ years of technical experience.
  • Skills: Ambitious, customer-focused leader with a proven track record assisting with implementation, support, and overall success. Compassionate, data-driven, organized, and strategic-minded.
  • Abilities: Proven analytical and problem-solving abilities. Strong communicator with excellent oral and written skills. Must have ability to collaborate and meet deadlines.


We offer a dynamic work environment and opportunities for growth and development. If you are a motivated and results-driven professional looking to make a meaningful impact, please submit your application.



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