Operations Coordinator
20 hours ago
As a key member of our team at Texas Pride Disposal Solutions LLC, the Operations Dispatcher plays a vital role in ensuring seamless communication between drivers and customers. This position requires strong organizational skills, effective communication, and the ability to multitask in a fast-paced environment.
Key Responsibilities
• Dispatch drivers to calls as they are received, utilizing information on customer needs, drivers' locations, and daily factors to balance cost and customer satisfaction.
• Collaborate with sites and the service department to optimize routes based on customer needs.
• Determine the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day, managing and determining route actions and ensuring route completion.
• Handle incoming calls and emails from customer service and sales departments, managing requests for all pick-up or delivery on any container movement within the area.
• Initiate communication with customers while drivers are on-site, resolving pick-up and other issues delaying service.
• Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues.
• Ensure same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.
Requirements
• High School Diploma or G.E.D (accredited)
• Six (6) months of relevant work experience with working in a team setting, with the ability to communicate effectively to several areas.
• Computer skills with the ability to handle multiple programs and systems.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Ability to communicate effectively and professionally via email, telephone, and 2-way devices.
• Desire and ability to learn WM proprietary software applications.
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