Fulfillment Associate

6 days ago


Fort Atkinson, Iowa, United States LHH Recruitment Solutions Full time
Job Title: Fulfillment Associate

Job Summary:

We are seeking a detail-oriented and proactive Fulfillment Associate to join our team at LHH Recruitment Solutions. As a key member of our operations team, you will be responsible for ensuring timely and accurate fulfillment of customer orders, managing inventory, and providing exceptional customer service.

Key Responsibilities:

  • Monitor and maintain web-based hotlines to ensure prompt resolution of customer requests
  • Interpret drawings and layouts to determine required parts and materials
  • Direct communication with stores, operations teams, and store managers to clarify requests and ensure accurate shipments
  • Coordinate with production and fulfillment teams to pull correct parts for shipment
  • Prepare and update shipping information, memos, and invoices
  • Log and track requests, and post tracking details to the hotline and email store procurement requesters
  • Update completion dates and estimated delivery times as needed
  • Manage inventory, differentiating between new store allocations and replacement parts
  • Maintain instruction sheets and be familiar with different part numbers for each job
  • Handle inbound calls from stores and clients for fulfillment requests on other production jobs
  • Provide front office support as needed

Requirements:

  • Reliability and accountability, with consistent attendance and punctuality
  • Strong attention to detail and ability to follow directions with minimal supervision
  • Self-starter with a sense of urgency and ability to multi-task and maintain strong organizational skills
  • Proficiency in Microsoft applications, including Outlook, MS Word, and Excel
  • Excellent verbal and written communication skills, with ability to communicate with all levels within the organization
  • Strong problem-solving skills, including the ability to be proactive and anticipate potential problems

Preferred Experience:

  • Previous experience handling OS&D (Over, Short, and Damaged) issues in a logistics or supply chain environment
  • Background in supply chain and logistics operations

Benefits:

We offer a competitive compensation package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

Equal Opportunity Employer:

LHH Recruitment Solutions is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.


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