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Sales Counter Representative
2 months ago
The Counter Salesperson plays a crucial role in providing exceptional service to our walk-in clientele at Hajoca Corporation, a leading distributor in plumbing, heating, cooling, and industrial supplies.
Key Responsibilities:
- Deliver outstanding sales support and service to customers at the sales counter, ensuring a high level of satisfaction.
- Maintain, organize, and sanitize the merchandise and displays in the counter sales area while assisting both Inside and Outside Sales efforts.
- Confidently assist customers with their purchases and inquiries at the Profit Center.
- Accurately process and fulfill Sales Orders generated at the counter.
- Provide reliable information to customers regarding product specifications, pricing, and availability.
- Ensure the counter area is clean, organized, stocked, and safely displayed.
- Uphold security and control measures at this primary customer contact point.
- Communicate any changes in customer business that may pose a credit risk to the Profit Center Manager and Credit Manager.
- Process cash sale returns and refund paperwork according to company policies.
- Inform supervisors of inventory levels or stock shortages that could affect customer service.
- Collaborate with co-workers to service customers, including answering incoming calls, stocking merchandise, and preparing orders for delivery.
Candidate Profile:
- High school diploma or equivalent is required.
- 1-2 years of experience in customer service or counter sales; experience in contractor sales is preferred.
- Familiarity with products sold at the Profit Center is essential.
Ideal Attributes:
- Exceptional customer service, verbal communication, and active listening skills.
- Comprehensive product knowledge to suggest related items for purchase.
- Ability to foster and maintain positive relationships with customers, vendors, and colleagues.
- Proficient in asking insightful questions to understand customer needs and recommending profitable solutions.
- Knowledge of safety practices in a warehouse and material handling environment.
- Willingness to learn to operate warehouse material-handling equipment and demonstrate hand tools.
- Basic math skills for handling transactions and order processing.
- Ability to learn and navigate computer systems used for order processing.
Benefits:
- Competitive starting wage with opportunities for profit-sharing based on performance.
- Comprehensive medical, dental, vision, and prescription coverage.
- Additional benefits including life insurance, long-term disability, and pre-tax accounts for healthcare and dependent care.
- Paid time off including vacation, holidays, and sick leave.
- 401(k) plan with company contributions.
- Targeted training programs focused on personal and professional development.
Hajoca Corporation is committed to diversity, equity, and inclusion in the workplace and provides reasonable accommodations for qualified individuals with disabilities.
