Guest Service Director

4 weeks ago


Aberdeen, Washington, United States LBA Hospitality Full time
Job Summary

We are seeking a highly skilled Guest Service Manager to join our team at LBA Hospitality. The successful candidate will be responsible for overseeing the day-to-day operations of the Front Office, ensuring exceptional guest experiences, and driving revenue growth.

Key Responsibilities
  • Supervise and train a team of associates to deliver outstanding customer service
  • Manage front office operations, including personnel, budget performance, and financial controls
  • Develop and implement strategies to increase guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless guest experiences
  • Monitor and analyze key performance indicators to drive business growth
Requirements
  • Minimum 1 year of supervisory experience in a hospitality setting
  • 2 years of experience in the service industry
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Knowledge of hotel operations, including front office, housekeeping, and food and beverage
Preferred Qualifications
  • Experience with property management systems and hotel software
  • Knowledge of hospitality industry trends and best practices
  • Ability to speak multiple languages
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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