Patient Care Coordinator

3 days ago


Miami, Florida, United States ClareMedica Health Partners LLC Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Care Concierge to join our team at ClareMedica Health Partners LLC. As a Patient Care Concierge, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities
  • Interact with patients and visitors in a polite and friendly manner.
  • Prepare new patient registration, patient check-in, and patient check-out.
  • Answer all phone calls professionally and courteously, taking detailed and accurate messages.
  • Maintain and organize the Provider's schedule by scheduling, rescheduling, and confirming appointments for patients.
  • Verify patient demographic-related data and materials from patients and/or their representatives.
  • Obtain insurance information (ID card, member/group #s, etc.). Verify patient insurance and collect any necessary copays for services and collect any outstanding balances before visits.
  • Verify each patient is scheduled for the proper appointment types.
  • Run your end-of-day financial reconciliation report and provide it to your Leader with any cash collected.
  • Send detailed Telephone Encounters to the corresponding parties.
  • Scan all necessary documents (insurance cards, lab requisitions, etc.) into our EMR system.
  • Monitor and process incoming faxes.
  • Restock office supplies as needed and maintain inventory log.
  • Maintain cleanliness of space by keeping front office and lobby area neat and tidy.
  • Maintains the confidentiality of patients' personal information and medical records.
  • Participates in daily/weekly huddles.
Requirements
  • High School Diploma, GED, or equivalent combination of education and/or experience.
  • A minimum of 1 year of work experience in a medical clinic desired or prior customer service experience.
  • BLS preferred.
  • Exceptional oral and written communication skills, time management skills and organizational skills.
  • Mindset focused on resolving problems for patients and achieving team goals.
  • Knowledge of medical products, terminology, services, standards, policies, and procedures.
  • Ability to act calmly in busy or stressful situations.
  • Demonstrated strong listening skills.
  • Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.
  • Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software. Must be able to type at least 40 WPM.
  • Skilled in basic phone and computer operation.
  • Ability to work effectively within role independently and with other team members.
  • Ability to organize and complete work in a timely manner.
  • Detail-oriented to ensure accuracy of reports and data.
  • Proficiency with the ability to problem solve, multitask, and carry out instructions.
  • Ability to read, write and effectively communicate in English. Bilingual is a plus.
  • HIPAA and AHCA experience preferred.
  • Healthcare experience preferred.
  • EMR system experience preferred.


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