Patient Care Coordinator

5 days ago


Miami Beach, Florida, United States Mount Sinai Medical Center of Florida Full time
Job Title: Patient Representative Outpatient

About Mount Sinai Medical Center of Florida

Mount Sinai Medical Center of Florida is a leading healthcare provider in South Florida, committed to delivering high-quality care to our diverse community. We are dedicated to recruiting and training top healthcare professionals to join our team.

Job Summary

We are seeking a Patient Representative to join our outpatient team. The successful candidate will provide exceptional patient care and support to our physicians and staff.

Responsibilities
  • Answer telephone calls promptly and efficiently, ensuring calls are categorized and forwarded to the appropriate area.
  • Provide excellent customer service, demonstrating proper telephone etiquette and minimizing hold times.
  • Schedule appointments accurately, recording them as documented and following practice policy.
  • Enter patient demographics and insurance information into the computer, verifying accuracy and completeness.
  • Collect referrals, authorizations, and other forms as required, ensuring patients complete them correctly.
  • Inform the Office Secretary or Coordinator when supply levels are low, ensuring timely reordering.
  • Copy patient records as requested by insurance companies or other physicians' offices.
  • Complete daily receipts, journals, and deposits, and prepare superbills for submission to the billing company.
  • Perform administrative and clerical duties, such as filing paperwork, as needed.
Qualifications
  • 1-3 years of experience in a healthcare setting preferred.
  • High School Diploma required.
  • Bilingual - English/Spanish preferred.
  • Strong interpersonal and communication skills.
  • Proficient in Microsoft Office Suite (Word, Outlook).
Benefits

We offer a comprehensive benefits package, including health benefits, life insurance, long-term disability coverage, healthcare spending accounts, retirement plan, paid time off, pet insurance, tuition reimbursement, employee assistance program, wellness program, and on-site housing for select positions.



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