On-Site Systems Analyst

2 weeks ago


Massachusetts, United States SkyTerra Technologies, LLC Full time
Job Title: On-Site Systems Analyst

At SkyTerra Technologies, LLC, we are seeking a highly skilled On-Site Systems Analyst to join our team. As a key member of our Managed Services department, you will be responsible for providing technical support and expertise to our growing client base.

Key Responsibilities:
  • Investigate and resolve complex technical issues related to network connectivity, server management, and cloud services.
  • Provide exceptional customer service and technical expertise to clients, ensuring timely and effective resolution of issues.
  • Collaborate with internal teams to gather information and drive ticket resolution.
  • Escalate complex issues to senior technical staff and management as needed.
  • Develop and maintain technical documentation for processes and troubleshooting steps.
  • Participate in on-call rotations and provide 24/7 support for critical system issues.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 2+ years of experience in IT support, network administration, or cloud services.
  • Excellent technical troubleshooting and problem-solving skills.
  • Ability to prioritize effectively and handle shifting priorities professionally.
  • Proficiency in automated tools and desktop software.
  • Advanced understanding of operating systems, printing systems, and network topology.
Preferred Qualifications:
  • Experience with cloud services, such as Azure and AWS.
  • Knowledge of cybersecurity principles and practices.
  • Experience with IT service management tools, such as ConnectWise.
  • Ability to obtain technical certifications, such as Microsoft Azure.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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