Business Systems Analyst

15 hours ago


Milford Massachusetts, United States Milton CAT Full time
About the Role

Milton CAT is seeking a skilled CRM Analyst to support the Microsoft Dynamics 365 CRM solution and Customer Engagement Platform. As a key member of our team, you will analyze business processes, determine requirements, and identify opportunities for improvement.

Key Responsibilities
  • Serve as a Subject Matter Expert (SME) within all aspects of CRM
  • Support requirements-gathering and documentation of user stories and acceptance criteria
  • Perform CRM application testing of configurations and customizations
  • Coordinate internal UAT functional requirements and design
  • Create project documentation to include user manuals, training deliverables, business requirements documentation, test scripts and work product validation
  • Accurately translate business requirements into functional documentation
  • Understand business problems and recommend technical solutions offered within the CE platform
  • Cross-train and utilize train-the-trainer approach to expand CRM user's skill, use and adoption of the tool
Requirements
  • Bachelor's degree in business, Information Technology, or related field
  • 1-2 years+ experience supporting CRM software solution, ideally Dynamics or Salesforce
  • Ideal candidates will have previous work as a Business Analyst or Project Manager
  • Self-motivated, organized and accountable in a project driven role
  • Excellent documentation and communication skills
  • Proficient use of Microsoft Office products including Excel, Word, Visio, PowerPoint, and Outlook
  • Strong collaborator that is comfortable interacting with team members across broad functional areas
  • Ability to work in-office (Milford, MA) at least 50% of the time
About Milton CAT

Milton CAT is a heavy-equipment and power generation company, operating in 6 Northeast states with over 1,600 talented employees. Our work supports state and federal infrastructure projects, many local businesses in construction, forestry, paving, transportation and marine. We also provide back-up power to hospitals, supermarkets, banks and data centers as well as offer cutting-edge renewable energy storage solutions.



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