Customer Service Representative

4 weeks ago


Austin, Texas, United States Workplace Options Full time
Job Opportunity: Customer Care Representative

At Workplace Options, we are seeking a highly skilled and compassionate Customer Care Representative to join our team. As a key member of our customer service team, you will play a vital role in providing exceptional support to families in need of child and elder care resources.

Key Responsibilities:

  • Provide timely and effective customer service through telephonic support, handling incoming calls, chats, and emails.
  • Collect essential information from customers to understand their needs and offer appropriate solutions or resources.
  • Keep clients informed about the next steps and provide timely updates on when they will receive further assistance from the team.
  • Accurately document all customer interactions, inquiries, and resolutions.
  • Address customer questions regarding benefits, services, or issues related to our online portal, ensuring clear and helpful communication.
  • Follow established matrices and protocols to ensure consistency and quality in service delivery.

Requirements:

  • High School Diploma
  • Minimum 2 years of customer service experience preferred
  • Proficiency in Microsoft Office (primarily Outlook)
  • Telephonic troubleshooting ability
  • Exceptional time management, communication, and organizational skills
  • Ability to learn various computer-based case management systems

What We Offer:

  • Full benefits package
  • Paid time off
  • 401k match
  • Training/tuition reimbursement
  • Gym reimbursement
  • Wellness rewards
  • Access to EAP benefits and all WPO services
  • Mentorship Program
  • Employee exchange program

We are committed to building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We strive to cultivate a space where diverse voices are valued and actively sought out for the unique insights they bring.



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