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Operations Supervisor

2 months ago


Palm Bay, Florida, United States Foxtrot Aviation Services Full time

Company Overview: FoxTrot Aviation Services is dedicated to delivering exceptional operational support and fostering strong customer relationships within the aviation sector.

Position Summary: We are in search of a diligent Operations Supervisor who prioritizes quality service and team cohesion. This role demands flexibility with work hours, including weekends and holidays.

Key Responsibilities:

  1. Service Excellence: Ensure high-quality service delivery for our clients, balancing hands-on cleaning tasks with administrative duties. Responsibilities include:
  • Overseeing aircraft cleaning and detailing tasks.
  • Managing facility sanitation, including dusting, mopping, and disinfecting.
  • Utilizing specialized cleaning equipment and ensuring adherence to safety protocols.
  • Conducting quality control checks post-service.
  • Coordinating team assignments based on aircraft size and requirements.
  • Maintaining inventory and collaborating with logistics for supply orders.
Customer Relationship Management: Cultivate and maintain strong relationships with clients through regular communication and service adjustments. This includes:
  • Engaging with clients to confirm daily schedules.
  • Utilizing email and phone communication for scheduling updates.
  • Ensuring team members are adequately scheduled to meet operational goals.
  • Promoting additional services to existing clients.
  • Delivering outstanding customer experiences.
  • Networking within the aviation community to expand client base.
Team Development: Build and maintain a cohesive team through effective communication and collaboration. Responsibilities include:
  • Facilitating daily communication with team members.
  • Setting professional development goals for team members.
  • Training staff on quality standards and safety practices.
  • Participating in the recruitment process to align new hires with company values.
  • Documenting employee performance and advocating for team member recognition.
  • Supporting cross-team collaboration and operational strength.

Qualifications:

  • Ability to lift up to 50 lbs and perform physically demanding tasks.
  • Attention to detail and commitment to quality work.
  • Must be medically cleared to operate machinery.
  • Strong communication skills and availability for contact.
  • Valid driver's license and reliable transportation.
  • Ability to pass background checks and drug screenings.

Compensation and Benefits:

  • Non-exempt position with competitive salary.
  • Comprehensive medical, dental, and vision benefits after probationary period.
  • 401K plan with company matching after six months.
  • Paid time off.

Company Culture: At FoxTrot, we pride ourselves on being a dynamic and supportive team that values excellence and innovation. We are committed to growth and development, providing opportunities for career advancement and professional learning.

Join Us: If you are looking to be part of a thriving organization that values hard work and dedication, we encourage you to explore this opportunity with FoxTrot Aviation Services.