Senior Business Solutions Architect

5 days ago

Medina, Ohio, United States BS&A Full time
About BS&A Software

We are a market-leading software organization with proven technology, seeking a Senior Business Solutions Architect to join our growing Implementation Team.

Estimated Salary: $80,000 - $120,000 per yearAbout the Role

This challenging and rewarding opportunity requires translating customer requirements into software solutions. You will play a key role in the implementation of BS&A's ERP software in local governments and utility districts throughout the country.

Main Responsibilities:
  • Lead the Discovery, Design, and Configuration phases of customer implementations.
  • Define, analyze, and interpret customer business needs and procedures, aligning them with project objectives.
  • Map customers' existing business processes and legacy system data to the BS&A ERP system.
  • Partner with customers to perform data validation following conversion of master data and historical transactional data from customers' legacy systems.
  • Configure and customize ERP systems according to clients' operational methods and BS&A's recommended practices.
  • Identify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterations.
  • Deliver outstanding customer support and address client concerns throughout the implementation process.
  • Collaborate with various team members, including Project Managers, Data Conversion team members, and Implementation & Training Specialists.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in business, Accounting/Finance, Information Systems, or equivalent work experience.
  • Minimum 3 years' experience in hands-on implementation of complex SaaS ERP systems, preferably in GovTech/Municipalities.
  • Specific domain knowledge in one or more areas of ERP systems, such as Core Financials or HRMS/Payroll. Knowledge in municipality-specific functions such as Utility Billing and Community Development is a plus.
  • Keen eye for detail, able to quickly identify potential issues in customer configuration and/or data conversion issues.
  • Some technical proficiency preferred (Excel, basic SQL scripting, etc).
  • Strong communication skills, both written and verbal, are essential.
  • Excellent customer-facing skills with the ability to simplify technical aspects for non-technical users.
  • Ability to manage stress and anxiety levels in complex and fast-paced environments.
  • Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines.
  • Ability to travel to customer sites for kickoff meetings and other ad-hoc activities (up to 25% travel).
  • Valid driver's license.
What We Offer

At BS&A, we love our team members and offer a highly competitive compensation and benefit package.

  • Competitive pay.
  • Health Insurance – BCBS of Michigan – Employer-paid premium.
  • Health Savings Plan – Employer contributes 75%.
  • Dental Insurance – Employer-paid premium.
  • Vision Insurance – Employer-paid premium.
  • Retirement – 401(k) – Employer-paid.
  • Retirement – 401(k) – Employer matches 50% of team member contribution.
  • Paid Parental Leave.
  • Disability Insurance – Employer-paid premium.
  • Life Insurance – Employer-paid premium.
  • Generous PTO and Holiday Time.
  • Company-sponsored events.

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