Quality Assurance Manager
4 weeks ago
Crystal Creamery is seeking a highly skilled Quality Assurance Manager to oversee the quality and safety of our dairy products. The ideal candidate will have a strong background in dairy science and quality assurance, with experience in managing quality assurance departments and developing quality control programs.
Key Responsibilities- Lead the implementation of SQF, HACCP, and FSMA programs
- Drive continual quality improvement through internal and external audits and company quality metrics
- Directly supervise quality supervisors, laboratory technicians, and manage daily activities to ensure associates adhere to company requirements
- Serve as company liaison for all local, state, federal, and third-party food safety and quality audits, CCOF, and kosher certifications and inspections
- Support senior management and operations with technical quality and food safety expertise to investigate and troubleshoot any issues related to food safety and quality
- Write and develop plant and laboratory SOPs
- Manage and implement site CAPA program and collaborate with operations leaders to support continuous improvement initiatives
- Assist in investigating all customer and consumer complaints, manage investigation, and ensure timely review and response to complaints
- Manage hold and release program as well as product trace and recall programs
- Manage departmental budget, including supplies, payroll, and capital expenditures
- Manage allergen program and provide daily schedule and testing requirements
- Bachelor of Science in Dairy Science or a related area
- Minimum of 5 years' experience in managing dairy quality assurance departments
- Experience developing and maintaining quality assurance and quality control programs
- Experience monitoring, testing, and evaluating dairy products
- Experience managing regulatory and third-party visits
- Skilled in computer work involving Microsoft Office Suite
- Ability to provide leadership in the area of quality and food safety
- Understanding of HACCP, GMPs, FSMA, SQF Code, Food Allergens, and Microbiology
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Quality Assurance Manager
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