Customer Service Associate

3 weeks ago


Chicago, Illinois, United States Border States Electric Full time
Overview
Border States Electric is a leading electrical supply distribution company with over 120 locations in the United States. Our team is comprised of dedicated employee-owners who are committed to delivering exceptional customer service and adding value to every interaction.

About the Role
We are seeking a highly motivated and results-driven Customer Service Support Associate to join our Inside Sales team in Chicago, IL. As a key member of our sales team, you will play a crucial role in promoting sales and technical assistance while providing top-notch customer service.

Key Responsibilities
• Work closely with our Inside Sales Reps and marketing staff to meet and exceed Branch sales and gross profit objectives.
• Actively participate in the marketing and sale of Border States' products and services.
• Consistently provide responsive, quality service to meet and exceed customer expectations.
• Provide input to BSE personnel on customer needs or concerns regarding pricing, products, competition and procedures.
• Assist with various projects throughout the branch, including data entry using SAP, Email, Microsoft Office software and/or other third-party software and other office-related duties as assigned.

Requirements
• Minimum of a two-year business, accounting, or office degree preferred or the equivalent in work experience.
• Prior knowledge of general accounting duties, operating a variety of office equipment, and a switchboard with the ability to perform various data entry projects preferred.
• Ability to read, write, and speak in English preferred.
• Good working knowledge of PC for Windows, Microsoft Office (Excel and Word), Internet, Email, and SAP software preferred.

What We Offer
• Competitive salary range: $45,000 - $60,000 per year.
• Comprehensive benefits package, including health, dental, and vision benefits, FSA & HSA, Employee Stock Ownership Plan (ESOP), Disability Benefits, 401(k) Retirement Plan, Life Insurance, Employee Assistance Program, Paid Holidays, Paid Volunteer Time, Personal Leave time, and more.
• Opportunities for professional growth and development in a dynamic and supportive environment.

Equal Opportunity Employer
Border States Electric is an equal opportunity employer and welcomes applications from diverse candidates.

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