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Guest Services Coordinator

2 months ago

New York, New York, United States Williams Lea Full time
Williams Lea is seeking a skilled Guest Services Coordinator to join our team in New York City.

About the Role:

As a Guest Services Coordinator, you will be responsible for delivering exceptional guest experiences, ensuring seamless meetings and events, and providing personalized support to our clients and employees. Your leadership skills and ability to work under pressure will be essential in this role.

Key Responsibilities:

  • Manage the guest experience, ensuring a seamless and personalized journey.
  • Welcome guests in the office lobby, escort them to their meeting room, and inform the host of their arrival.
  • Understand customer needs and provide 5-star service, attending to their wishes and requirements.
  • Acquire knowledge of premises and nearby venues to make suitable recommendations.
  • Arrange events, excursions, and transportation upon request.
  • Assist in setting up rooms with beverages and food, managing external catering requirements from vendors.
  • Monitor the Reception inbox and respond to emails promptly, book transport for employees and clients, and manage Visiting Attorney office, room bookings, and visitor passes.
  • Liaise with other departments to ensure efficient communication and guest service, supporting after-hours client functions as needed.
  • Act according to client standards and assist in the daily production of the visiting attorney email.
  • Support other Front of House functions when needed.
Requirements:

  • Previous experience as a Concierge or similar role required.
  • Excellent leadership skills, prior team leadership is a plus.
  • Professional presentation and organization skills, punctual and reliable with outstanding guest service skills.
  • Strong verbal and written communication skills, good time management and multitasking abilities.
  • Interpersonal skills and an outgoing personality, excellent command of English, both verbal and written.
  • Operational experience at prestigious events preferred, passion for delivering excellent guest service.
  • Ability to work under pressure and proactively solve problems, strong relationship management and communication skills.
  • IT knowledge: familiarity with EMS, MS Office, and A/V equipment is an advantage.
  • Ability to provide administrative support and prioritize workload.
What We Offer:

  • Competitive hourly rate of $28.00.
  • Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug).
  • 401k Retirement Savings Plan Including Employer Match.
  • Paid Time Off (PTO).
  • Life Insurance.
  • Paid Parental Leave.
  • Short-term & Long-term Disability.
  • Healthcare & Dependent Care Flexible Spending Accounts.
  • Domestic Partner Coverage.
  • Commuter Benefits.
  • Legal Assistance.
  • Employee Assistance Program (EAP).
  • Additional Employee Perks and Discounts.