Senior Process Improvement Engineer

2 weeks ago

Minnetonka, Minnesota, United States UnitedHealth Group Full time
Overview:

At UnitedHealthcare, we are dedicated to transforming the healthcare landscape, fostering healthier communities, and eliminating obstacles to quality care. The contributions you make here will positively affect the lives of millions. Together, we can shape the healthcare system of the future, making it more efficient, affordable, and equitable.

About the Role:
The Senior Industrial Engineer plays a crucial role in enhancing the operational efficiency of the health system through advanced analytics, technology integration, and consulting services that facilitate informed decision-making and improved performance.

Your career at UnitedHealthcare will be enriched by opportunities for advancement, access to comprehensive data, the ability to influence the healthcare sector, and recognition for your commitment to our mission: Helping People Live Healthier Lives.

Key Responsibilities:
- Oversee assigned operations, manage work standards, identify cost-saving opportunities, and lead special engineering initiatives aimed at driving operational efficiency.
- Serve as a liaison with various segments of Business Enablement to enhance operational coordination and standardization.
- Collaborate with cross-functional teams to implement enterprise productivity tools.
- Conduct comprehensive business process activities, including reviewing, creating, controlling, and refining business processes.
- Develop innovative solutions leveraging industrial engineering principles, advanced statistical models, and practical insights.
- Assist leadership in formulating project strategies, crafting project plans, and conducting cost/benefit analyses to ensure successful project outcomes.
- Analyze business requirements, specifications, design requirements, and testing efforts for process improvement and analytical projects.
- Consult with organizational leaders on standard time measures, work sample analysis, and performance measurement methodologies.
- Apply statistical modeling and mathematical techniques to assess operational process performance and staffing needs.
- Enhance workflows by analyzing process flowcharts and recommending modifications to workflows and procedures.
- Propose methods for optimizing personnel utilization, technology deployment, and tool development.
- Utilize your expertise in statistical quality control, business intelligence innovation, project management, and organizational change.

Qualifications:
- Minimum of 5 years of experience in applying industrial engineering principles, including process documentation, mapping, and governance procedures.
- At least 1 year of experience utilizing time and motion studies.
- A minimum of 1 year of experience in applying statistical methods.
- Proficient in Microsoft Excel, Visio, and PowerPoint at an intermediate level or higher.

Preferred Qualifications:
- Experience with Power BI and/or SQL.
- Familiarity with capacity planning and managing multiple projects simultaneously.
- Knowledge of data mining methods and optimization techniques.
- Proven experience applying industrial engineering principles in service industries.
- Demonstrated success as a change agent in process engineering transformations.
- Excellent communication, influencing, storytelling, change management, time/project management, problem-solving, organizational, and analytical skills.

At UnitedHealthcare, we are committed to creating a diverse and inclusive environment. We believe that diversity fosters a healthier atmosphere and enhances our ability to serve our members effectively.

We focus on integrity, compassion, relationships, innovation, and performance as we empower individuals to achieve better health outcomes.

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