Customer Experience Representative

3 weeks ago

Batavia, New York, United States Tompkins Community Bank Full time
Job Title: Customer Experience Agent

At Tompkins Community Bank, we're committed to delivering exceptional customer experiences. As a Customer Experience Agent, you'll play a vital role in ensuring our customers receive the best possible service.

Key Responsibilities:
  • Manage inbound calls in a timely and efficient manner, providing accurate and complete information to customers.
  • Process telephone service requests, including Retail Banking, Debit Cards, Digital Banking, and Business Banking and Treasury Management.
  • Demonstrate a commitment to providing a best-in-class experience for our internal and external customers.
  • Maintain thorough knowledge of company procedures, policies, and banking regulations.
  • Meet personal and customer care center team targets and call handling quotas.
  • Follow all company policies and procedures as set forth in the Employee Handbook.
  • Perform other related duties as assigned or directed.
Qualifications:
  • A minimum of one year of banking or related customer service experience.
  • Proficient reading, writing, grammar, and mathematics skills.
  • Effective verbal and written communication skills.
  • Able to work in a fast-paced, multiple-task environment with a high-disruption rate.
  • Resolve conflict with minimum negative impact on all parties.
  • Work independently, prioritize work in order to meet goals in all areas.
  • Must be a self-starter, with forward-thinking capabilities, and demonstrate good organizational skills.
Benefits:
  • Medical
  • Dental
  • Vision
  • 401(k) Match
  • Profit Sharing
  • Paid Time Off
  • 11 Holidays
  • Tuition Reimbursement
  • Free Parking throughout Tompkins Community Bank
  • Employee Referrals

Tompkins Community Bank is an equal opportunity employer and is committed to a policy of Equal Employment Opportunity with respect to all team members and applicants for employment.

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