Customer Service Representative

4 weeks ago


Batavia, New York, United States Clark Holdings Inc. Tim Hortons Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front counter team, you will be responsible for delivering exceptional customer service, processing food orders, and maintaining a clean and inviting dining area.

  • Key Responsibilities:
  • Provide exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
  • Process food orders accurately and efficiently.
  • Maintain a clean and organized front counter area.
  • Work collaboratively with the team to achieve sales and customer satisfaction goals.

Requirements:

  • Excellent customer service skills with a friendly and welcoming attitude.
  • Ability to work in a fast-paced environment with a sense of urgency.
  • Strong communication and interpersonal skills.
  • Ability to work on a team and with multiple employees.

Physical Requirements:

  • Frequent reaching and manual dexterity.
  • Continuous standing on tiled surfaces.
  • Use of headset for order processing at the drive-thru.
  • Ability to stand for long periods.
  • Frequent walking and occasional lifting of supplies/products.


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