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Retail Coffee Specialist

2 months ago


San Francisco, California, United States FELLOW Full time

Position Overview:

Fellow has evolved from a Kickstarter initiative into a prominent global brand, boasting distributors and clientele across more than 50 nations. We provide an exceptional specialty coffee experience to households through elegantly designed coffee equipment that harmonizes aesthetics with practicality. Our compact team is fervently dedicated to unlocking the full potential of coffee tools. We are on the lookout for coffee aficionados who prioritize customer satisfaction and are committed to enhancing the coffee journey at home.

  • Our philosophy emphasizes customer-centricity above all.
  • We view all objectives as shared aspirations.
  • Continuous improvement is at the heart of our approach.
  • We tackle challenges with a constructive attitude.
  • We actively pursue fairness and inclusivity.

Key Responsibilities:

  • Deliver outstanding hospitality to customers, colleagues, vendors, and partners.
  • Expertly showcase and demonstrate our products, highlighting various brewing techniques and coffee varieties.
  • Maintain up-to-date knowledge of Fellow's product offerings, assisting in brewing exceptional coffee through ongoing education via in-house tastings and training sessions.
  • Regularly sample coffee from our partner roasters to ensure quality and refine your tasting skills.
  • Foster a sense of community within the store by sharing your coffee knowledge and enthusiasm with customers and colleagues.
  • Contribute to team efforts in achieving sales objectives.
  • Promote a safe and respectful workplace environment.

Qualifications:

  • At least 3 years of experience in a customer-oriented retail position.
  • A genuine passion for coffee and the industry; proficiency in crafting excellent coffee is a plus.
  • Reliable, punctual, and consistently high-performing.
  • Detail-oriented and attentive to customer needs.
  • Willingness to learn, embrace new challenges, and maintain a proactive attitude.
  • Eligibility to work in the US and must be 18 years or older.
  • Basic proficiency in mathematics and computer skills.
  • Availability to work flexible shifts, including weekends and holidays.

Benefits:

  • Competitive compensation.
  • Generous discount on Fellow products.
  • Access to premium coffee.

Salary Range: $22-23 per hour

At Fellow, we prioritize creating a safe, diverse, and fulfilling workplace where every individual can thrive authentically. We are committed to building inclusive teams and actively encourage applications from underrepresented communities, including women, individuals of color, LGBTQIA+ members, persons with disabilities, ethnic minorities, immigrants, and veterans.

Fellow is an equal opportunity employer. We do not discriminate based on race, color, gender, sexual orientation, age, religion, nationality, citizenship, disability, ancestry, marital status, veteran status, health condition, or any other category protected by law.