Sales Support Specialist
1 month ago
American Metals Supply, LLC is a growing distributor of metals, strategically positioned to serve the southeastern United States. Our organization is dedicated to providing high-quality aluminum products while ensuring excellent service and value for our clients.
We pride ourselves on fostering a safe and rewarding work environment for our employees. As we expand our operations, we are in search of dedicated professionals to contribute to our success.
Position Summary: We are looking for an Inside Sales Associate to support our sales initiatives. This role is essential in maintaining customer relationships and facilitating order processing. The Inside Sales Associate will manage both incoming and outgoing communications, ensuring a seamless customer experience.
Compensation: This position offers a competitive base salary along with a monthly incentive plan, with the potential earnings reaching $65,000 annually.
Key Responsibilities:- Customer Engagement: Manage incoming customer inquiries, providing timely information and resolving issues with professionalism.
- Order Management: Process customer orders accurately, ensuring all details are entered correctly and confirming order statuses.
- Proactive Outreach: Make outbound calls to existing and prospective customers to follow up on orders and introduce additional products or services.
- Exceptional Service: Deliver outstanding customer service by understanding client needs and maintaining positive relationships.
- Issue Resolution: Address customer complaints effectively, escalating complex issues as necessary.
- Product Expertise: Stay informed about our product offerings to assist customers effectively and support sales efforts.
- Record Keeping: Maintain accurate records of customer interactions and transactions within the CRM system.
- Other duties as assigned.
- High school diploma or equivalent required.
- Strong interpersonal skills and attention to detail.
- Knowledge of industrial metals is advantageous but not mandatory.
- Prior experience in inside sales is preferred.
- Able to manage multiple tasks efficiently.
- Must pass background checks and drug screenings.
- 401(k) with matching contributions
- Dental and health insurance
- Employee assistance programs
- Life and vision insurance
- Paid time off
- Health savings account
American Metals Supply is an equal opportunity employer, welcoming all qualified candidates without regard to race, gender, religion, national origin, age, disability, veteran status, or any other legally protected status. We maintain a drug-free workplace.
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