Front Desk Associate

1 week ago


Chantilly, Virginia, United States Extended Stay Chantilly Dulles S Full time

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Extended Stay America Chantilly - Dulles. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.

Responsibilities:

  • Register guests and handle check-ins and check-outs in a friendly and efficient manner.
  • Provide attentive and courteous service to all guests, responding to their inquiries and requests in a timely and professional manner.
  • Maintain accurate and up-to-date records of guest information, including room assignments and special requests.
  • Process payments and handle guest accounts in accordance with hotel policies and procedures.
  • Assist with room assignments, key card distribution, and other front desk duties as needed.
  • Collaborate with other hotel departments to ensure seamless guest service and resolve any issues that may arise.
  • Participate in ongoing training and development to enhance skills and knowledge in guest service, hotel operations, and technology.

Requirements:

  • High school diploma or equivalent required; college coursework in a related field is a plus.
  • Previous experience in a hotel or hospitality setting is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Basic knowledge of hotel operations, including front desk procedures, room assignments, and guest services.

What We Offer:

  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A fun and dynamic work environment, with opportunities for professional growth and development.
  • A chance to work with a global leader in the hospitality industry, with a reputation for excellence and customer satisfaction.


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