Front Desk Ambassador
4 weeks ago
We are seeking a skilled Front Desk Ambassador to join our team at Staybridge Suites Chantilly. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling transactions, and ensuring a seamless experience for our guests.
Key Responsibilities:
- Provide warm and welcoming service to guests, acknowledging Rewards Club members and returning guests
- Take and manage guest bookings, up-selling opportunities, and provide information about ways to improve their stay
- Handle cash and credit transactions, start every stay right by swiftly checking guests in and out
- Stay one step ahead of guests' needs, record and act on their preferences, and handle their messages, requests, questions, and concerns
- Be a trusted contact for all guests, helping them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time, following our safety procedures, and report all incidents
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day's schedule
- Jump into other ad-hoc duties when your colleagues need your help
Requirements:
- Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be calm and easy to talk to
- Problem-solving skills - you'll turn issues into opportunities so every guest leaves with great memories
- Fluency in English - extra language skills would be great, but not essential
- Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths, and computers
- Flexibility - night, weekend, and holiday shifts are all part of the job
- You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
- Experience - ideally, you'll have spent at least one year in a front desk or guest service position at an upscale hotel
- Strength - sometimes you'll need to lift, push, and pull big objects up to 50lbs. This can involve bending and kneeling
How We Deliver:
- We genuinely care about people and we show this through living out our promise of True Hospitality each and every day
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
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