Front Desk Ambassador

4 weeks ago


Chantilly, Virginia, United States Staybridge Suites Chantilly Full time
Job Summary

We are seeking a skilled Front Desk Ambassador to join our team at Staybridge Suites Chantilly. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling transactions, and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Provide warm and welcoming service to guests, acknowledging Rewards Club members and returning guests
  • Take and manage guest bookings, up-selling opportunities, and provide information about ways to improve their stay
  • Handle cash and credit transactions, start every stay right by swiftly checking guests in and out
  • Stay one step ahead of guests' needs, record and act on their preferences, and handle their messages, requests, questions, and concerns
  • Be a trusted contact for all guests, helping them with anything from bill issues to local knowledge, and loop in management when necessary
  • Stay safe all the time, following our safety procedures, and report all incidents
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the day's schedule
  • Jump into other ad-hoc duties when your colleagues need your help

Requirements:

  • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be calm and easy to talk to
  • Problem-solving skills - you'll turn issues into opportunities so every guest leaves with great memories
  • Fluency in English - extra language skills would be great, but not essential
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths, and computers
  • Flexibility - night, weekend, and holiday shifts are all part of the job
  • You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
  • Experience - ideally, you'll have spent at least one year in a front desk or guest service position at an upscale hotel
  • Strength - sometimes you'll need to lift, push, and pull big objects up to 50lbs. This can involve bending and kneeling

How We Deliver:

  • We genuinely care about people and we show this through living out our promise of True Hospitality each and every day
  • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
  • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
  • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
  • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

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