Documentation Author I
5 days ago
We are seeking a Documentation Author I to join our team at Elevate Credit Service, LLC. In this role, you will be responsible for developing, preparing, editing, and publishing documentation for the online knowledge/content management system used by contact center agents and personnel. You will work closely with Product owners, Subject Matter Experts, and Legal/Compliance to ensure the learning content is accurate, timely, easy to consume, and follows department standards to obtain final approval of all published content.
The responsibilities of this role include partnering with business, process owners, and compliance partners to learn and thoroughly understand processes, products, and tools as the end user; documenting procedures, staff updates in clear and concise language easily followed and understood by the end user; translating systems enhancements and process changes into meaningful and accurate system procedures, learning materials, and communications so agents can efficiently assist customers; gathering, prioritizing, updating, and correcting knowledge articles as needed and in a timely manner; coordinating the review and approval process for new and modified documentation; maintaining a record of all documentation, including procedures, process flows, system guides, and other reference materials in the knowledge management system; ensuring that all documentation related to a specific purpose or topic is aligned, and modified, if necessary, with newly created or amended documentation, achieving a consistent and clear message and standards for customer service; reviewing and providing the knowledge article reports for management as needed.
The successful candidate should have an Associate's degree in a business-related field, or equivalent experience, with a minimum of 2 years' experience in training or customer service type role within the financial industry, either face-to-face or on the phone. Additionally, the ideal candidate should have experience converting informal communications and documentation into an articulate, concise finished product for publication easy to understand by end user. Proficiency in MS Word, Excel, PowerPoint, and Visio is also required.
The estimated salary for this position is $55,000 - $65,000 per year, depending on experience.
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Dining Service Assistant
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Senior Nuclear Systems Design Engineer
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Nuclear Systems Architect
4 days ago
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Restoration Project Coordinator
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Nuclear Systems Design Specialist
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Fort Worth, Texas, United States Paragon Energy Solutions Full timeParagon Energy Solutions is a leading provider of innovative solutions for the energy sector.About the RoleWe are seeking a highly skilled Nuclear I&C Systems Engineer to join our team. The successful candidate will play a key role in supporting the development of nuclear power plant control, monitoring, and safety systems.Key ResponsibilitiesLead...
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Fort Worth, Texas, United States Paragon Energy Solutions Full timeJob Summary:Paragon Energy Solutions is seeking an experienced Nuclear Systems Engineer to support the development of nuclear power plant control, monitoring, and safety systems.Key Responsibilities:Lead instrumentation and control (I&C) projects, focusing on engineering, analysis, and documentation for operating and new nuclear reactors.Collaborate with...
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Loan Officer Specialist
4 days ago
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Senior Nuclear Control Systems Engineer
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Fort Worth, Texas, United States Paragon Energy Solutions Full timeJob DescriptionWe are seeking a highly skilled Senior Nuclear Control Systems Engineer to join our team at Paragon Energy Solutions.Job SummaryThe successful candidate will be responsible for leading the development of nuclear power plant control, monitoring, and safety systems. This includes designing, analyzing, and documenting I&C systems for both...
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Fort Worth, Texas, United States PARAGON ENERGY SOLUTIONS LLC Full timeParagon Energy Solutions LLC is seeking a highly skilled Nuclear I&C Mechanical Engineer to join our team. This is an exciting opportunity for a talented engineer to play a key role in the development of nuclear power plant control, monitoring, and safety systems.Job Description:We are looking for a mechanical hardware design expert who can lead the...
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Child Development Audiologist Position
3 days ago
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Healthcare Professional
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Warehouse Audit Specialist
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Government Accounting Coordinator
5 days ago
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